Frequently Asked Questions
Everything you need to know about your KAVU gear and orders.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase for a full refund.
Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times and shipping costs vary depending on the destination country and selected service.
How do I care for my Rope Bag?
For most of our canvas bags, we recommend spot cleaning with cold water and mild detergent. To maintain shape, avoid machine washing or drying.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products covered by a warranty?
KAVU products are guaranteed against manufacturing defects in materials and workmanship for the lifetime of the product.